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In reality, giving an answer to feedback that is negative a positive — albeit honest — way are able to turn frustrated users into faithful fans and brand ambassadors.

In reality, giving an answer to feedback that is negative a positive — albeit honest — way are able to turn frustrated users into faithful fans and brand ambassadors.

“a couple weeks ago we had a really talented visual musician join Vowch,” claims Parker. “He was frustrated him— and he rightfully wanted to ensure that his fans knew his account was official that he didn’t have a verified account on our platform because others often try to impersonate. We quickly saw his tweet, confirmed which he had been the real musician, and tweeted back ‘done!’ He’s got since become certainly one of our best users and an excellent evangelist.”

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